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Customer Inquiry

Type: Fill Checklist

The Customer Inquiry step is an essential business process that initiates when a potential customer expresses interest in a product or service. This step involves evaluating the customer's needs and determining the feasibility of their request. Key activities within this step include: * Receiving and reviewing the customer inquiry * Clarifying the customer's requirements through verbal or written communication * Assessing the customer's eligibility for the product or service * Identifying any necessary follow-up information or documentation The outcome of the Customer Inquiry step is crucial in determining whether to proceed with the sales process, request additional information, or decline the inquiry. Effective management of this step helps to build trust with potential customers and ensures that their needs are understood, ultimately leading to a successful business transaction.