A system for managing retail store maintenance and repairs by tracking tasks assignments to technicians scheduling follow up visits handling customer complaints and resolving issues in real-time.
Type: Send Email
The Customer Complaint Registration step is a critical business workflow that involves capturing and recording customer concerns or grievances. This process typically begins when a customer contacts the company through various channels such as phone, email, mail, or in-person visits to report an issue with their product or service. The registration step entails documenting the complaint details including the customer's contact information, nature of the issue, and any supporting evidence. The purpose of this step is to provide a formal record of the complaint, allowing the company to track progress, assign responsibilities, and take necessary actions to resolve the issue in a timely manner. This step also enables the company to identify patterns or recurring issues that may indicate a broader problem requiring systemic changes.
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